Thank you for the advice. Phase and encoder cabling was one of the first things we changed to try and fix the problem. We also tried replacing the motors and Delta Tau to rule out any hardware problems. So far no luck. I got a hold of an oscilloscope and measured the encoder feedback at the Delta Tau (1,2,3,4 = A+,A-,B+,B-):
Move by hand:
Move with jog:
Some extra varying force may be on the motor from a belt in the drive mechanism. We tried tightening and loosening the belt but the problem remains and we do not see any significant differences when doing a step or ramp command. After a move I'm seeing around +/-1 count of following error. I will keep an eye on it to see if it ever jumps up to a large value.
From the original setup:
Ixx33=500
Ixx29=0
Ixx79=0
Ixx22=5
I will double check the motor configuration and verify it's not changing. Thanks.