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Camera not detectable on Microscan

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I have installed Microscan for LVS-9580 on two machines ( laptop and desktop ), the software is working fine on the laptop while it is not detecting the camera on the desktop machine. the desktop device manager is detecting that an imaging device is connected.

but when start the microscan, the camera has one option on lt which is OFF, and the ON option is not there as if there is no camera connected.

camera SN: 16171187


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  1. What specifically is detected in Device Manager under Imaging Devices for both computers?   Is the camera identified identically on each PC?
  2. What version Windows and Build number is running on the desktop PC.   See the attachment for more details.95xx_TSG_Software and Windows 10 Anniversary Update Issue (update).pdf
  3. Have you tried uninstalling and reinstalling with the camera disconnected?


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