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When logging onto my system, I am receiving the following error message: “The machine is not authorized to perform this function.”

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This error message is typically a result of the USB serial dongle not being
recognized. To resolve this issue, close the LVS-95XX software and unplug the
USB from your computer that is attached to the system. Plug back in another USB
port on your computer wait 10 seconds. Then, reopen the software. If this step
does not resolve the issue, follow the remaining steps.

Make sure that you have administrator privileges to the computer prior to install.
1. Close the LVS-95XX software.
2. Unplug the USB cable of the Microscan system from the computer.
3. Go to Installation Flash Drive  “Other setup” folder  click “Keysetup.exe.”
4. Select “Keylok 2 (USB w/ Driver)” and “Standalone.”
5. Click the “Begin Install” button. A message appears indicating that all files have
been copied. Close the dialog box.


6.   Plug in the USB cable.

7.   Windows should report a "New hardware found” message. Select “No, not this time.”

8.   On the next screen, select “Install software automatically.”

9.   Click “Finish.”

10. Run the LVS-95XX software. You should be able to correctly log on to your system and the “The 
machine is not authorized to perform this function” message should not appear. If the message 
appears, follow the next step.

11. If the “The machine is not authorized to perform this function” appears again, and this is a 
new installation, click on the Windows search bar and search for

In the search field enter: %temp%image.png.6982ab178063a63df63422aefe6be037.png

12. Open the temp folder and scroll down to locate the Keylok icon.

13. If the icon is present, go to the address bar and copy the file path.

14. Open your Device Manager and click on the USB that has the warning icon.

15. Right-click and select “Update Driver Software.”

16. Select “Browse my computer for driver software” and paste in the link copied from the address 
bar from the temp file into the browse bar.

17. Click “Next.”  The drivers will be automatically installed.
18. If the issue persists, please make sure that firewalls are allowing for

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