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Network settings on Hawk MV-4000 don't save in AutoVISION/Visionscape Frontunner?

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The ability to change Ethernet settings in the Hawk MV-4000 is dependent on the UDP functionality of the unit. This is also how the unit is discovered by AutoVISION/Visionscape Frontrunner. If the unit does not seem to be saving changes to its network settings made in these programs, or is not discoverable by the software at all, please check the following items:

  • Ensure no antivirus software is blocking the cameras UDP broadcast (this can usually be checked in the antivirus software logs) and disable if conflicts are found. More frequently troublesome software is TrendMicro, Symantec Endpoint, McAfee, and Kaspersky.
  • Ensure no firewalls are blocking the UDP broadcast and disable if conflicts are found.

If the settings still are not saving, then it may be time to attempt an alternate method. The Hawk MV-4000 runs a version of Windows 10 IoT, so this alternate method involves establishing a remote desktop connection to the MV-4000's internal PC.

  1. The HAWK MV-4000’s default IP address is: 192.168.AA.BB where AA.BB are the last 2 octets, in decimal, of the device MAC Address with subnet mask Class B ( Set your PC to the same subnet mask and IP range.
  2. Once the PC is set to a compatible Ethernet setting range, open Windows Remote Desktop Connection and enter the MV-4000 IP address.
  3. When prompted for login credentials, enter:
               User Name: msuser
               Password: Microscan
  4. Once the remote desktop session has successfully started, open the Network and Sharing Center:
  5. Select "Change adapter options".
  6. Click on the Ethernet adapter and choose "Change settings of this connection" in the upper right.
  7. In the "Ethernet Properties" window, click "Internet Protocol Version 4 (TCP/IPv4)", then click "Properties".
  8. You should now be able to replace the existing IP settings with the desired settings. After the desired settings are entered, you may end the remote desktop session and attempt connection to AutoVISION/Visionscape.


Operating System

Windows 10;Windows 7

US_1. MV-4000 Ethernet Change Method.pdf

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