USB Dongle Loses Licenses

[Omron Forums Support]

In some cases, the USB license dongle will lose the Visionscape licensed features (Standard GigE, Intellifind, TPC, DIVS).  The reason for this is that each time Visionscape reads the license key, information is written back to the dongle.  Non-volatile EEPROM memory  eventually fails after some finite number of writes, effectively corrupting the key.  This has been fixed in a run-time update to the USB key that allows the key to save license information on the computer instead of the dongle.  

This runtime has been include in newer versions of the software.  

Dongles that have lost their licenses will need to be replaced.  Contact Microscan for replacement options.

To prevent dongle failure, update the software to the latest versions.  This software can be found on the Microscan website.  Contact Microscan for updates to specific solutions.