Visionscape I-PAK HE doesn't start

[Omron Forums Support]

The problem could be that the Visionscape I-PAK HE software cannot communicate to the camera. 1. Shut down I-PAK user interface. 2. Cycle power for each camera by removing the cable from the X1 connector. (9 o'clock position if the camera is oriented so that the small connector is the 12 o'clock posiion.) 3. Wait 1 minute. 4. Restart PC with I-PAK. When I-PAK starts it might ask user to select a camera. 5. Once started, click the setup button and use change product to select the desired job.