kandauru Posted June 9, 2016 Share Posted June 9, 2016 Hi, I have just started with Power Brick controller. We want to use it as standalone controller for 6-8 motors (depends on configuration), when I go to system setup, I see the message - "No Master gate detected and No Ethercat option detected". And the main problem - I can not change servo frequency. Please, advise. Link to comment Share on other sites More sharing options...
Richard Naddaf Posted June 9, 2016 Share Posted June 9, 2016 Please, use the procedure(s) described in the Power Brick Controller User manual. We apologize for the inconvenience. Link to comment Share on other sites More sharing options...
kandauru Posted June 10, 2016 Author Share Posted June 10, 2016 Dear Richard, I have started from user manual reading, but, as I described in my other post, the Power PMAC Suite does not recognize PowerBrick structure, so I cannot setup motor configuration from both places - GUI and script file. Link to comment Share on other sites More sharing options...
Richard Naddaf Posted June 11, 2016 Share Posted June 11, 2016 Sorry for the inconvenience. But sounds like a hardware issue. If the CPU can't see the gates, then there isn't much that you can do. Unfortunately, you're going to have to RMA it to get it fixed. Link to comment Share on other sites More sharing options...
kandauru Posted June 13, 2016 Author Share Posted June 13, 2016 What is the procedure? Link to comment Share on other sites More sharing options...
steve.milici Posted June 14, 2016 Share Posted June 14, 2016 Please enter an RMA request online. The first time, a new account must be created (press the Create New Account button). Once an account is established, you will be able to log in and enter a request: http://www.deltatau.com/RMA/Login_Page.aspx Link to comment Share on other sites More sharing options...
Richard Naddaf Posted June 15, 2016 Share Posted June 15, 2016 Can you post a screen shot of the tasks under Tools>Task Manager? Link to comment Share on other sites More sharing options...
kandauru Posted June 29, 2016 Author Share Posted June 29, 2016 The power brick controller came back after repairing. Now I can see 2 cards (PowerBrick[0] and PowerBrick[1]) in H/W diagnosis and my project is compiled. Thanks! Link to comment Share on other sites More sharing options...
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